“We believe that by giving consumers as much information as possible that we can improve private healthcare services for everyone. With these awards we honor clinics that are dedicated to the highest level of customer care and consistently putting the patient at the heart of what they do.”
NUCLEO DENTAL nucleodental.com has been recognised with WhatClinic Patient Service Award 2019, an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.
WhatClinic analysed 12 months of data from users of its website including patient review scores, feedback data and communication rates of listed clinics. In 2019, over 5 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
NUCLEO DENTAL was only one of a small number of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2019, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents a long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
ERNESTO MORAN, NUCLEO DENTAL’s MD today said:
“We are delighted to be recognised for our commitment to customer service. As a practice, it is something we focus on in everything we do and to receive such positive feedback from our patients is great…”
David Roe, WhatClinic’s CEO, congratulated Clinic Name and said “The “Patient Service Awards have now run for 10 years. For 2019, we have taken into account tens of thousands of data, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.
Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody. “